Packages arriving

Brown cardboard boxes are sitting by my little Christmas tree. However, these boxes are not presents. They will be opened before the 25th of December. Actually, technicians are going to rip open the cartons. The long box is the new number pad for my Jenn-Air range and the Sears’ guy will use it to fix my oven tomorrow. The flat box is a modem and other stuff for a new internet connection.

If this is blog post goes up on December 15th, that will mean the AT&T technician was here and hooked up my computer to U-verse. I’ve been without an internet connection for several days. I used my computer early Tuesday morning to get my e-mail, check for pattern orders, check my bank statement, and visit a few of my favorite blogs. When I went to get online again after 8:00 am, the connection was gone. I called AT&T and went through the endless circle about checking the connections, re-booting my modem, and re-booting my computer. I did this three times. Nothing happened.
I was finally directed to a technical person and he had me do it for the 4th time. He said, “It appears that your DSL is not working.”

“Duh,” I said. “Please reconnect it.”

“I am sorry, ma’am I cannot do that,” he said.

“Why was it disconnected?” I asked (I knew my bill was paid up to date).

He had no idea.

I signed up for U-verse internet-only service because it is less expensive than my current DSL rate. The company assured me it would be a smooth transition. They would continue the DSL until Thursday, December 15 and then switch it to U-verse at 8:00 pm. The new modem and all the various gizmos were to be installed at that time.

It felt like deja vu all over again.

In November and December of 2010 I went though a similar irritating scenario. See these links: here and here.

I do hope I will be going online and baking a new loaf of bread tomorrow.