If this is blog post goes up on December 15th, that will mean the AT&T technician was here and hooked up my computer to U-verse. I’ve been without an internet connection for several days. I used my computer early Tuesday morning to get my e-mail, check for pattern orders, check my bank statement, and visit a few of my favorite blogs. When I went to get online again after 8:00 am, the connection was gone. I called AT&T and went through the endless circle about checking the connections, re-booting my modem, and re-booting my computer. I did this three times. Nothing happened.
I was finally directed to a technical person and he had me do it for the 4th time. He said, “It appears that your DSL is not working.”
“Duh,” I said. “Please reconnect it.”
“I am sorry, ma’am I cannot do that,” he said.
“Why was it disconnected?” I asked (I knew my bill was paid up to date).
He had no idea.
I signed up for U-verse internet-only service because it is less expensive than my current DSL rate. The company assured me it would be a smooth transition. They would continue the DSL until Thursday, December 15 and then switch it to U-verse at 8:00 pm. The new modem and all the various gizmos were to be installed at that time.
It felt like deja vu all over again.
In November and December of 2010 I went though a similar irritating scenario. See these links: here and here.
I do hope I will be going online and baking a new loaf of bread tomorrow.